GoodLife Fitness Eglinton Ave East

First time coming to this GoodLife and I’m seriously impressed! Easily one of the best locations I’ve been to. The gym is super clean, has two of every machine (which means no waiting around), and the overall vibe is just really positive. The staff were friendly and welcoming, which made a great first impression. Excited to make this my regular spot!

Today at this location, Ali S. was subbing/teaching a Body Pump class at noon. Most participants were so pleased with his professionalism and friendly attitude. He is prepared, knowledgeable and cares about the safety of the participants. His selection of tracks are right on! He challenges you in a gentle way and creates an ideal workout atmosphere. Please keep him in mind for future class additions or substitutions.

I had an absolutely terrible experience with GoodLife and feel people should know how they treat their long-term clients. Unfortunately, my phone was stolen, and I had to freeze all my bank accounts. Because of this, one GoodLife payment didn't go through. Once my accounts were back to normal, I assumed any missed transactions would be updated automatically. But apparently, that didn’t happen, and I wasn’t aware of the issue. Months later, my membership was canceled due to a single missed week of payment. I had been a loyal member for over six years and had spoken to four different employees to understand what went wrong. Not a single one told me that all I needed to do was pay $34 to fix the issue. When I reached out to management, expecting some understanding given the circumstances, they didn't care at all. I had already been stressed dealing with the fallout of my stolen phone, and every other company I dealt with was helpful and accommodating—except GoodLife. They refused to reinstate my membership unless I signed up from scratch and paid all the fees again. This situation was completely avoidable. I did everything I could to resolve it, yet GoodLife’s poor communication and lack of empathy turned a small problem into an unnecessary nightmare. Their front-line staff were kind, but management failed completely. If you’re considering GoodLife, just know that your years of loyalty mean nothing to them. They won’t support you when you actually need it.

Good and less crowded gym in the mornings. Staff are friendly. Photos are from heavy snowfall.

I wasn’t even directly involved, but I witnessed one of the worst displays of customer service I’ve ever seen at a gym — all thanks to someone named Vinna who works the front desk at GoodLife Dunfield. She randomly accused my friend of spilling water in the tanning room (which he didn’t do — and even if he did, it was a couple of drops at most), then made a scene out of it, took pictures of him cleaning it, and threatened to revoke his membership. Completely uncalled for. The way she spoke to us — with attitude, condescension, and zero professionalism — was actually shocking. We were polite the entire time, didn’t raise our voices, didn’t argue, and still got told we “weren’t welcome at the gym.” It honestly felt like she was just looking for a power trip. I don’t know what kind of standards GoodLife has for hiring front desk staff, but Vinna’s behavior doesn’t belong in any customer-facing role, let alone a gym that people pay good money to attend. Super disappointed with this experience.